September, 25

Frustration as Australians over 70 get green light to book a COVID vaccination but GP clinics are caught unprepared


Six million people will become eligible to get the COVID-19 vaccination from Monday, but plenty are struggling to actually book an appointment.

Details for hundreds of GP clinics across the country went live on Wednesday morning, encouraging those eligible to book in either online or over the phone.

It took many of those GP clinics by surprise, as phones began ringing off the hook.

Plaza Medical in Kalgoorlie is listed as one of just two vaccine providers in the remote mining town.

Rob Sterry, from the clinic, said they had no idea it was coming — and had been dealing with eager and confused patients all morning.

“It’s frustrating for them, and it’s frustrating for us,” he said.

The clinic does not have software ready to take bookings yet, but it is hoping to start providing shots from next week.

In some cases, GP clinics have told people they did not know the vaccine rollout was happening at their practice.

Another practice manager expressed frustration that it felt like they were being told what was happening, after the general public.

But Health Minister Greg Hunt said it was always the plan to make the announcement on Wednesday, appearing to contradict the reports from clinics.

“All practices … that are listed today have actually made — not only been approved — but they have made orders themselves,” he said.

Health Department secretary Brendan Murphy said Australia was not in a hurry with the rollout and people should not badger their GPs.

“While some GP clinics are coming online next week, they won’t be releasing appointments until they’re sure of their vaccine deliveries which are coming in the next day or two,” he said.

People not comfortable using the internet, can call the national coronavirus helpline on 1800 020 080.

Patients urged to show patience

As part of Stage 1b of the rollout, all Australians aged 70 or over become eligible for the vaccine, along with more healthcare and frontline workers, and some with specific medical conditions.

Some were keen to make their appointment on Wednesday morning, logging online to find their nearest available GP and do so — and contacted the ABC with their frustrations when they found out that was not possible.

“I was told they do not even have these injections in stock, and will not be taking phone bookings until approximately April 12, so a big disappointment,” one person said.


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